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RESERVATION FAQ

CHECK IN/OUT
Overnight guests: Your room will be ready for you to check in to by 4:00 p.m. on the day of arrival (you may arrive as early as
2:00 p.m. for use of the facilities). Should you be scheduled for any spa services prior to this time, we will provide you with a locker in our change room. Check out time on your day of departure is 12 noon or earlier and 2:30 p.m. from the facilities. If you would like to arrive earlier or stay later, please ask about our extension packages. We suggest arriving 1/2 hour before your first scheduled activity or spa appointment.

ITINERARIES
Please feel free to call your reservation agent at 1.888.346. 6772 to review your schedule prior to your arrival. Upon arrival, you will receive a spa itinerary with the exact time and location of each service.  Occasionally we must make adjustments to the starting times of some treatments, so please arrive at least 30 minutes before your first treatment to avoid missing any appointments. Please follow this itinerary and carry it with you throughout the day to refer to.

WHAT TO BRING
Day Spa:

  • small bag for locker facilities
  • camera
  • bathing suit
  • sandals or slippers for inside the spa
  • hat/sunscreen
  • comfortable clothing & shoes for wellness activities or treatments that require clothing
  • refillable water bottle
Overnight Stay:
  • all of the above
  • wine or alcohol (as we are non-licensed)
SPECIAL REQUESTS FOR THERAPISTS

Ste. Anne's Spa employs both male and female professionally trained therapists. We are committed to the principle of Employment Equity, which means we will provide equal treatment in employment and will not discriminate on the basis of race, colour, religion, or creed, sex, sexual orientation, marital status, physical handicap, age, ethnic origin, or political belief, or other grounds prohibited by Provincial or Federal Legislation. Therefore to protect the rights of our employees we are unable to accommodate any special requests for therapists.

Reward Programs and Gift Cards We Accept:
- Aeroplan Gift Cards
- Infinite Visa
Leading Spas of Canada Gift Certificates
 

DIRECTIONS

FACILITIES: THE DORSET MANOR SPA

FACILITIES: STE. ANNE'S SPA


Please note: Any date changes or cancellations with 3 or more days notice will result in a service charge equal to 15% of the deposit to cover the administrative costs associated with re-booking. The balance of the deposit will be held for up to one year, during which time it can be applied to another booking or a gift card purchase. Should you cancel with less than 3 days notice, your entire deposit will be forfeit.

Trip Advisor Travellers' Choice 2012
Voted #1 Relaxation Hotel/Spa in Canada

employment | community support | executive team | media | awards

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Ste. Anne's Spa, voted Canada's favourite spa 5 years in a row, by SpaFinder Magazine Readers, is located in Grafton, Ontario, on a 500 acre estate. Just 90 minutes from Toronto, Ste. Anne's overlooks the Northumberland Hills, read more...
The Dorset Manor Spa is located in Port Hope, Ontario on a 14 acre private vista, overlooking lush forest with Lake Ontario on the horizon. Built in true Victorian style in 1870 as a wedding present, the Dorset Manor is read more...

  

 

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