Back

We're Open | COVID-19 Information

These are challenging times.  It seems as though there is more acrimony and division in our society than any time in recent memory.

Forty years ago Jay Rawlings made a prophecy while walking on our property.  It went like this; “I have chosen this beautiful garden where I will send many people to be healed.”  We often wonder if these words can be attributed to our namesake, Sainte-Anne de Beaupré.

Since a pandemic was declared in March 2020 we have worked closely with our local Health Unit to take the necessary steps to keep our staff and our guests safe while doing our utmost to provide a respite free of the stress and distractions of the real world.  As a result of these efforts, we can say that we have not had a single case of workplace transmission.

If you are unvaccinated, if you are feeling unwell or if you are anxious at all about being around other people in a high contact, high touch environment, please stay at home and consider postponing your visit.  We will waive any cancellation charges for anyone who decides to cancel or postpone their stay.

We strongly encourage our employees and everyone planning to visit Ste. Anne's Spa to be fully vaccinated, but we also understand that this is not an option for some people. We continue to check symptoms and will now be checking for vaccine status upon entry.  We also respect every person’s right to privacy as defined in Ontario law.

As a health and wellness destination spa, Ste. Anne’s operates in accordance with Government legislation.  The Government has been quite clear; requiring proof of vaccination is a temporary measure designed to encourage those who are not vaccinated to get vaccinated.  If you are not fully vaccinated please get vaccinated and consider postponing your visit to a future date.

Background

Years ago we adopted a mission to “Bring the power of healing through human touch to the world”.  With over 500 acres of rolling hills and lush cedar forest, we invite you to take a deep breath, and use your time here to focus on your personal well-being and healing.

Our unique combination of therapeutic treatments, healthy food, fresh air, mindful meditation and exercise is the key to unlocking your body’s intrinsic ability to relax and unwind. We take the health of our team and our guests very seriously and have added many enhanced measures to ensure that everyone feels safe and comfortable. We are also asking our guests to be mindful and respectful of other guests and staff, allowing for physical distancing as much as possible.

Our Covid-19 Methodology

We believe that people understand the risk associated with Covid-19 and the measures that will keep us all safe.  Pre-screening, rapid testing, physical distancing, indoor mask use and hand washing, deep cleaning and sanitization, Spa Treatments and self-care are the pillars of our stay safe protocols.  It is also vitally important that you feel comfortable and free of anxiety during your visit.  While we can take steps to make you feel safe, we cannot guarantee your safety.  

If you are anxious at all about being around other people in a high contact environment, please stay at home and consider postponing your visit.

Pre-Screening

To create a safe and anxiety free environment and in keeping with the recommendations from public health, we have implemented the following protocols for all guests.  

You must be free from symptoms of Covid-19 or any contagious illness 72 hours prior to arrival.

Prior to arrival, you will receive an email with a link to the Ontario Government Covid-19 Self-Assessment tool. You will also receive a pre-arrival screening call.  Any changes in condition between booking and arrival must be disclosed immediately. 

If you have concerns about Covid-19 you can cancel your booking, without penalty. Your deposit will be held as credit on file to be applied to a future visit.

For our employees here at Ste. Anne’s, we have a zero-symptom policy.  Staff must complete a self-assessment prior to returning to work each day and are provided test kits for their use.

Rapid Testing

We have invested in non-invasive, highly accurate rapid tests kits.  These can be self-administered by any guest or staff member who develops symptoms while on Ste. Anne’s premises, or feels they may have had contact with someone who had symptoms, or to simply provide peace of mind.  No one is required to disclose their test results but we strongly encourage anyone getting a positive result to immediately self isolate and report to Public Health for a PCR test.  

Physical Distancing

Arrival times will be staggered to avoid congestion in our reception area and during some times of the day you may be able to check-in without even entering the building. However, circumstances will sometimes make it impossible for everyone to be on time for their scheduled arrival so if you are going to arrive outside of that window, please call our guest services team to confirm when you are able to enter the reception area.  

Mask Use and Hand-Washing

Wearing of face coverings in indoor common areas is required by staff and guests, the exception being those who have a medical reason why they cannot safely wear a mask or are unable to remove a mask without assistance.

We have posted reminders around the building to encourage frequent hand washing, physical distancing and the use of face coverings while indoors. There are multiple locations to wash hands or hand sanitize throughout the Spa.

Sanitization

For all cleaning and sanitization, we are using PreEmpt and Vert2Go Saber which are both approved by Health Canada as an effective disinfectant and sanitizer.  Common areas and every spa treatment room has a HEPA filtration system.

Spa Treatments and Self Care

Face coverings will be worn by the spa staff and are mandatory for guests during spa treatments.  We have disposable face masks available if you don't have your own. The decision to provide treatment to a guest will be at the sole discretion of the therapist. Our treatment rooms are disinfected between each treatment.

Enhance and extend the benefits of therapeutic spa treatments on your health with meditation, heat and hydrotherapy, exercise and a healthy diet.  Maintaining a healthy immune system is vital to defending yourself from Covid-19 and many other illness and disease.

Our reservations team is available to take your calls at 1-888-346-6772 if you would like to book or if you have any additional questions. You may also send questions to info@steannes.com.