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We're Open | COVID-19 Information

Years ago we adopted a mission to “Bring the power of healing through human touch to the world”.  It seems as though this resonates today more than ever and in these challenging times, focusing on your mental health and wellness has never been more important. With over 500 acres of rolling hills and lush cedar forest, we invite you to take a deep breath, and use the time here to focus on your personal well-being and healing.

In addition to healthy food, fresh air, and hundreds of acres to immerse yourself in the arms of Mother Nature, we believe that the spa treatments offered by our Regulated Health Professionals are the key to unlocking your ability to relax and unwind.  These therapies are further enhanced with our new meditative and therapeutic hydrotherapy baths. Indulge yourself knowing that these therapies are all being delivered as safely as possible under the guidance of our local health unit. 

We want you to know that we take the health of our team and our guests very seriously and have added many enhanced measures to ensure that everyone feels safe and comfortable. While we have implemented the additional protocols below, we are also asking that our guests be mindful and respectful of other guests and staff, allowing for physical distancing as much as possible.

Pre-screening, surface sanitization, hand washing and physical distancing are the pillars of our stay safe protocols.  However it is also vitally important that you feel comfortable and free of anxiety during your visit.  By our very nature we are a high contact experience.  While we can take steps to make you feel safe, we cannot guarantee your safety.  If you are anxious at all about being around other people in this kind of setting, please stay at home and consider visiting sometime in the future.

During the Ontario Wide shutdown this April 3rd to June 1st, we are open for modified overnight experiences only. You may click on the following packages to find more details: Road to Wellness and Pathway To Reflection Solo Retreat. Please see below for full details on our protocols while visiting.

Pre-Screening

To create a safe and anxiety free environment and in keeping with the recommendations from our local health unit, we have implemented more stringent screening protocols.   You will receive a screening questionnaire by email prior to visiting our facility.  The screening questions will determine the following:

Fourteen days prior to your arrival at Ste. Anne’s have you traveled outside of Canada?

Experienced any of the following symptoms:

• New and-or persistent cough

• Sore throat

• Extreme fatigue

• Fever

• Diarrhea

• Vomiting 

• Loss of smell or taste 

Had close contact with anyone who has tested positive for COVID-19?

Testing positive for Covid-19

Experienced any symptoms typically associated with a cold, flu or other contagious illness?

If you answer in the affirmative to any of these questions you will be asked to rebook your stay at a later date.

Additional Terms of our Covid-19 Protocol

Any changes in condition between booking and arrival must be reported to Reservations. If you have concerns about Covid-19 you can cancel your booking, without penalty.  Your deposit will be held as credit on file to be applied to a future visit.

Upon arrival, you will be rescreened as per the questions above, as well as being offered a complimentary Rapid Response© Covid-19 Antigen Test kit for you to use as an additional screening measure if you wish. The test is simple, fast and non-invasive and you do it yourself! You can see how it works by watching this video. Should you fail any part of the pre-arrival screening you will be denied entry and we will recommend that you contact your local health unit for further instructions

The decision to provide treatment to a guest will be at the sole discretion of the therapist.  Because of the information that we collect when you make a reservation, and because your visit with us follows a schedule of activities, we have the ability to contact trace should the need arise.

For our employees here at Ste. Anne’s, we have a zero-symptom policy.  Staff must complete a self- assessment prior to returning to work each day and are provided test kits for their use every two weeks or as requested. 

Physical Distancing

Arrival times will be staggered to avoid congestion in our reception area and during some times of the day you may be able to check-in without even entering the building. However, circumstances will sometimes make it impossible for everyone to be on time for their scheduled arrival so if you are going to arrive outside of that window, please call our guest services team to confirm when you are able to enter the reception area. 

Our checkout has been modified to make it contactless.  You do not need to come to the front desk to checkout.  We encourage you to call or email if you have any questions about your bill.

While all wellness activities will be outdoors with ample space and fresh air, we are limiting the overall number of guests for each activity and will be weather-permitting. Please ensure proper layers to stay warm. Sweater, warm coat, scarf, warm socks with warm boots meant for walking are encouraged. 

Our indoor dining rooms are closed for table service. All meals will be prepared and delivered directly to the accommodation or guests can choose to have their meals as take-out and to enjoy outside on the property. 

At this time, we are only offering Therapeutic Massage Treatments.

Our change rooms are currently closed, so we are unable to provide day spa experiences. Guests arriving at the Inn before their rooms are ready or after check-out should be aware that they will be unable to access change rooms.

Our boutique is open but please note that you will need to request samples from our staff as testers are not available on the shelves at this point.  

Housekeeping staff will not enter your room during your stay, unless you request them to do so.  All guest rooms are completely disinfected between guests. 

Our steam rooms, saunas and indoor hot tubs are closed to comply with government orders.

Mask Use and Hand-Washing

Wearing of face coverings while indoors is required by staff and guests, the exception being guests or staff that have a medical reason why they cannot safely wear a mask or are unable to remove a mask without assistance.

Staff are instructed to wash their hands frequently throughout the day and Regulated Health Professionals will wash their hands between spa treatments.  Face coverings will be worn by the spa staff and are mandatory for guests during spa treatments.  We have disposable face masks available if you don't have your own. The decision to provide treatment to a guest will be at the sole discretion of the therapist. Our treatment rooms will be disinfected between each treatment. 

We have posted reminders around the building to encourage frequent hand washing, physical distancing and the use of face coverings while indoors. There are multiple locations to wash hands or hand sanitize throughout the Spa. It is up to our guests to self-monitor and ensure that they are an appropriate physical distance from other guests when indoors or outdoors.

Sanitization

For all cleaning and sanitization, we are using PreEmpt and Vert2Go Saber which are both approved by Health Canada as an effective disinfectant and sanitizer.  

Common areas and every spa treatment room has a HEPA filtration system. 

We disinfect high touch surfaces throughout the day and spray down all common areas nightly with our Health Canada approved Clorox Total 360 machine. This allows us to disinfectant fabrics without leaving residue.

Dining Room menus are disinfected between each use with PreEmpt wipes.  Staff are wiping down computers, keyboards and POS stations at regular intervals throughout the day. You will also have the option of viewing a menu on your mobile device.

Our reservations team is available to take your calls at 1-888-346-6772 if you would like to book or if you have any additional questions. You may also send questions to info@steannes.com.

Thank you for your patience and support during this difficult and challenging time.