Back

We're Open | COVID-19 Information

Years ago we adopted a mission to “Bring the power of healing through human touch to the world”.  With over 500 acres of rolling hills and lush cedar forest, we invite you to take a deep breath, and use your time here to focus on your personal well-being and healing.

Our unique combination of therapeutic treatments, healthy food, fresh air, mindful meditation and exercise is the key to unlocking your body’s intrinsic ability to relax and unwind.  As you combine these elements with our meditative and therapeutic hydrotherapy baths you will feel the stress and anxiety melt away. Indulge yourself knowing that these therapies are all being delivered safely under the guidance of public health.

We take the health of our team and our guests very seriously and have added many enhanced measures to ensure that everyone feels safe and comfortable. We are also asking our guests to be mindful and respectful of other guests and staff, allowing for physical distancing as much as possible.

Pre-screening, deep cleaning and sanitization, hand washing and physical distancing are the pillars of our stay safe protocols.  It is also vitally important that you feel comfortable and free of anxiety during your visit.  While we can take steps to make you feel safe, we cannot guarantee your safety.  

If you are anxious at all about being around other people in a high contact environment, please stay at home and consider postponing your visit.

Pre-Screening

To create a safe and anxiety free environment and in keeping with the recommendations from public health, we have implemented the following protocols:

Prior to arrival, you will receive an email with a link to the Ontario Government Covid-19 Self-Assessment tool. You will also receive a pre-arrival call where you will be asked about any potential symptoms you may have such as:

• New and-or persistent cough

• Sore throat

• Extreme fatigue

• Fever

• Diarrhea

• Vomiting 

• Loss of smell or taste 

Or are experiencing any symptoms typically associated with a cold, flu or other contagious illness.

If you answer in the affirmative to any of these questions you will be asked to rebook your stay at a later date.

Any changes in condition between booking and arrival must be reported to Reservations. If you have concerns about Covid-19 you can cancel your booking, without penalty. Your deposit will be held as credit on file to be applied to a future visit.

Upon arrival, you will be screened as per the questions above. If you respond in the affirmative to any of these, you will be asked to take a complimentary Rapid Response© Covid-19 Antigen Test. The test is simple, fast and non-invasive and you do it yourself! You can see how it works by watching this video. We will not report any test results to public health.

The decision to provide treatment to a guest will be at the sole discretion of the therapist.  Because of the information that we collect when you make a reservation, and because your visit with us follows a schedule of activities, we have the ability to contact trace should the need arise.

For our employees here at Ste. Anne’s, we have a zero-symptom policy.  Staff must complete a self-assessment prior to returning to work each day and are provided test kits for their use. 

Physical Distancing

Arrival times will be staggered to avoid congestion in our reception area and during some times of the day you may be able to check-in without even entering the building. However, circumstances will sometimes make it impossible for everyone to be on time for their scheduled arrival so if you are going to arrive outside of that window, please call our guest services team to confirm when you are able to enter the reception area. 

Our checkout has been modified to make it contactless.  You do not need to come to the front desk to checkout.  We encourage you to call or email if you have any questions about your bill.

Our new wellness programming schedule will begin on July 26th with a variety of indoor and outdoor options available. For outdoor classes, please ensure you dress for the weather and wear appropriate footwear for the activities you sign up for. You are encouraged to bring a water bottle, hat and apply sunscreen as needed. 

Our indoor dining rooms will be open once again on July 16th. Guests may choose to have their meals in the dining room, on our outdoor patio or as take-out to enjoy on the property. Our overnight guests may also choose room service at an additional cost. 

The majority of our spa treatments are being offered. You can review all of our treatment options here. 

As of July 16th, we are resuming our turn down service. If you do not wish for Housekeeping to enter your room during your stay, please let guests services know or post your do not disturb sign.  All guest rooms are completely disinfected between guests. 

Our steam rooms, saunas, indoor hot tubs and our gym are all open as of July 16th, with posted capacity limits. 

Mask Use and Hand-Washing

Wearing of face coverings while indoors is required by staff and guests, the exception being guests or staff that have a medical reason why they cannot safely wear a mask or are unable to remove a mask without assistance.

 
All staff are instructed to wash their hands frequently throughout the day and therapists will wash their hands between spa treatments.   Face coverings will be worn by the spa staff and are mandatory for guests during spa treatments.  We have disposable face masks available if you don't have your own. The decision to provide treatment to a guest will be at the sole discretion of the therapist. Our treatment rooms will be disinfected between each treatment. 

We have posted reminders around the building to encourage frequent hand washing, physical distancing and the use of face coverings while indoors. There are multiple locations to wash hands or hand sanitize throughout the Spa. It is up to our guests to self-monitor and ensure that they are at an appropriate physical distance from other guests when indoors or outdoors.

Sanitization

For all cleaning and sanitization, we are using PreEmpt and Vert2Go Saber which are both approved by Health Canada as an effective disinfectant and sanitizer.  

Common areas and every spa treatment room has a HEPA filtration system. 

We disinfect high touch surfaces throughout the day and spray down all common areas nightly with our Health Canada approved Clorox Total 360 machine. This allows us to disinfectant fabrics without leaving residue.

Dining Room menus are disinfected between each use with PreEmpt wipes.  Staff are wiping down computers, keyboards and POS stations at regular intervals throughout the day. You will also have the option of viewing a menu on your mobile device.

Our reservations team is available to take your calls at 1-888-346-6772 if you would like to book or if you have any additional questions. You may also send questions to info@steannes.com.

Thank you for your patience and support during this difficult and challenging time.