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We're Open | COVID-19 Information

Years ago we adopted a mission to “Bring the power of healing through human touch to the world”.  It seems as though this resonates today more than ever and in these challenging times, focusing on your mental health and wellness has never been more important. With over 500 acres of rolling hills and lush cedar forest, we invite you to take a deep breath, and use the time here to focus on your personal well-being and healing.

In addition to healthy food, fresh air, and hundreds of acres to immerse yourself in the arms of Mother Nature, we believe that the spa treatments offered by our Regulated Health Professionals and Spa Therapists are the key to unlocking your ability to relax and unwind.  These therapies are further enhanced with our new meditative and therapeutic hydrotherapy baths. Indulge yourself knowing that these therapies are all being delivered as safely as possible under the guidance of our local health unit.

We want you to know that we take the health of our team and our guests very seriously and have added many enhanced measures to ensure that everyone feels safe and comfortable. While we have implemented the additional protocols below, we are also asking that our guests be mindful and respectful of other guests and staff, allowing for physical distancing as much as possible.

Prescreening, surface sanitization, hand washing and physical distancing are the pillars of our stay safe protocols.  However it is also vitally important that you feel comfortable and free of anxiety during your visit.  By our very nature we are a high contact experience.  While we can take steps to make you feel safe, we cannot guarantee your safety.  If you are anxious at all about being around other people in this kind of setting, please stay at home and consider visiting sometime in the future.

On February 16th, 2021, we will be welcoming guests again for all-inclusive day spa and overnight night wellness packages. Our goal is to provide the safest possible environment for both our guests and our staff. Please see below for full details on our protocols while visiting.

Pre-Screening

During the booking process and by a phone call prior to visiting our facility, you will be screened to determine if you've traveled outside of Canada, are experiencing symptoms or have come into close contact with anyone who has tested positive for COVID-19.  You will also be required to complete an online self-assessment prior to arrival that is emailed out the day before you are scheduled to arrive.

A guest will be cleared to arrive at the Spa provided they meet the below criteria: 

• It has been14 days or more after testing positive for Covid-19 and have been symptom free for 72 hours

• It has been 14 days or more after returning from a trip outside of Canada

• It has been 14 days or more since caring for or being in close proximity to a person who has tested positive for Covid-19 and have been symptom free 

• You have been symptom free from cold, flu or other contagious illness for 72 hours 

We are defining symptoms as follows:

• New and-or persistent cough

• Sore throat

• Extreme fatigue

• Fever

• Diarrhea

• Vomiting 

• Loss of smell or taste 

Any changes in condition between booking and arrival must be reported to Reservations and may result in a cancellation.  Guests who have concerns about Covid-19 will also be allowed to cancel, with their deposit held as credit on file. Any guest who arrives with symptoms or who does not meet the criteria set out above will be denied entry by the senior manager in charge and a full refund will be processed. The decision to provide treatment to a guest will be at the sole discretion of the therapist. 

Because of the information that we collect when you make a reservation, and because your visit with us follows a schedule of activities, we have the ability to contact trace should the need arise.

For our employees here at Ste. Anne’s, we have a zero-symptom policy.  Staff must complete a self- assessment prior to returning to work each day and are tested as required. 

Physical Distancing

Arrival times will be staggered to avoid congestion in our reception area. However, circumstances will sometimes make it impossible for everyone to be on time for their scheduled arrival so if you are going to arrive outside of that window, please call our guest services team to confirm when you are able to enter the reception area. 

Our checkout has been modified to make it contactless.  You do not need to come to the front desk to checkout.  We encourage you to call or email if you have any questions about your bill.

We will have indoor wellness classes available again inside, with reduced numbers to ensure distancing is possible. All of our new outdoor wellness classes will still be available and are complimentary. You can get outside and enjoy some fresh air and explore our over 400 acres of countryside and forest. Please ensure you dress in proper layers to stay warm and a sweater, warm coat, snow pants or wind pants, gloves, scarf, toque, warm socks with warm boots meant for walking are encouraged. 

Our indoor dining rooms will be open as of February 16th. Guests can choose to be seated in the dining room with glass partitions in-between tables, take-out meals to enjoy outside or in your room or meals delivered directly to guest’s accommodations for a nominal room service fee.

Our boutique is open but please note that you will need to request samples from our staff as testers are not available on the shelves at this point.  

Housekeeping staff will not enter your room during your stay, unless you request them to do so.  All guest rooms are completely disinfected between guests. 

Our steam rooms, saunas and indoor hot tubs are closed to comply with government orders.

As of February 16th, we will be offering the majority of our therapeutic and spa services. You can see the full list of treatments here. 

Mask Use and Hand-Washing

Wearing of face coverings while indoors is required by staff and guests, the exception being guests or staff that have a medical reason why they cannot safely wear a mask or are unable to remove a mask without assistance.

Staff are instructed to wash their hands frequently throughout the day and Regulated Health Professionals & Spa Therapists will wash their hands between spa treatments.  Face coverings will be worn by the spa staff and are mandatory for guests during spa treatments.  We have disposable face masks available if you don't have your own. The decision to provide treatment to a guest will be at the sole discretion of the therapist. Our treatment rooms will be disinfected between each treatment. 

We have posted reminders around the building to encourage frequent hand washing, physical distancing and the use of face coverings while indoors. There are multiple locations to wash hands or hand sanitize throughout the Spa. It is up to our guests to self-monitor and ensure that they are an appropriate physical distance from other guests when indoors or outdoors.

Sanitization

For all cleaning and sanitization, we are using PreEmpt and Vert2Go Saber which are both approved by Health Canada as an effective disinfectant and sanitizer.  

Common areas and every spa treatment room has a HEPA filtration system. 

We disinfect high touch surfaces throughout the day and spray down all common areas nightly with our Health Canada approved Clorox Total 360 machine. This allows us to disinfectant fabrics without leaving residue.

Dining Room menus are disinfected between each use with PreEmpt wipes.  Staff are wiping down computers, keyboards and POS stations at regular intervals throughout the day. You will also have the option of viewing a menu on your mobile device.

Our reservations team is available to take your calls at 1-888-346-6772 if you would like to book or if you have any additional questions. You can also book online or send questions to info@steannes.com.

Thank you for your patience and support during this difficult and challenging time.