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FREQUENTLY ASKED QUESTIONS

we're always available to answer your questions

 

Are you holistically based?

Yes, Ste. Anne's Skin Nourishment has been designed to be a reflection of the emotional and psychological ease our guests experience at Ste. Anne's Spa - nurturing, family-like, unpretentious, simple, friendly, and uncomplicated. We not only wanted to offer a superior product, but we wanted to set your minds at ease in regards to the ingredient source and the knowledge that we are manufacturing in a responsible way.

 

Where are your products made and bottled?

Our manufacturing facility is in Concord Ontario. We try to be as local as possible, from our manufacturing to our ingredients and everything we do

 

Where are your ingredients from?

Many of our ingredients are grown onsite. Our goal is to provide as many of the raw ingredients from the gardens of Ste. Anne’s as possible, either organically grown or wild crafted. We are working towards making all extracts onsite using organic farming methods: growing, harvesting, distilling and combining herbs. – no pesticides, herbicides or inorganic fertilizers, nothing unnatural to protect our crops. While we prepare our gardens to be able to produce sufficient material of our own, we have sourced raw ingredients from responsible suppliers. Where possible, ingredients sourced are indigenous to North America. There are restrictions to this, when a product outside of the boundaries of North America is needed to create a superior effect, for instance, shea butter and avocado oil.

 

What kind of Active Ingredients do you use?

We have chosen to use only high quality, unadulterated botanicals, as opposed to synthetic for all active ingredients in our products. Many companies replace quality botanicals with synthetics, to save on the bottom-line. We value ‘pure and natural’ ingredients and are committed to delivering a genuine product.

 

Are you completely natural and synthetic free?

Yes, Ste. Anne’s Skin Nourishment is manufactured without the use of petrochemicals, sulfates, PEGs/PPGs parabens, phthalates, synthetic fragrances or synthetic preservatives. We avoid all overly processed, natural ingredients.

 

Do you manufacture in large batches?

No, we have not sacrificed quality for cost. Our manufacturing batches are small so that the product is as fresh as possible and so that we may have the freedom to allow the product line to evolve and grow.

 

Are your products vegan-friendly?

The majority of our products are vegan-friendly. We have a few products that contain honey and/or beeswax- all other products are otherwise vegan and we never test on animals.

 

Are your products gluten-free?

Yes. Although they are not certified gluten-free, they do not contain any gluten and are safe to use on people with gluten intolerances or celiac disease.

 

Why is there a slight color difference in my product?

With all natural ingredients, the colours may vary from batch the batch, the same way that the flowers in your garden may slightly vary in shade. These variations do not affect the effectiveness or quality of the product.

 

Are there colours or fragrances added to the products?

No. The aromas and colours in the products are from the active and pure botanicals used in the products, each with their own purpose. All of these are unaltered and useful.

 

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