Frequently Asked Questions
Have a question about Ste. Anne’s Spa? Everything you need to know is here, from check-in times to transportation options. If you can’t find the answer you’re looking for, please contact our Reservations Department.
Check In / Check Out
Cancellation PolicyOne date change or cancellation received more than 21 days prior to arrival will be processed at no charge and the deposit will be applied to a future booking within one year of the original arrival date. Additional date changes will be subject to a $50 rebooking fee per person. If the deposit remains unused after one year it will be forfeited. A date change or cancellation received less than 21 days prior to arrival will result in forfeiture of the entire deposit. Failure to show up for a reservation, arriving a day late or leaving a day early will also result in forfeiture of the entire deposit. Spa services are booked and reserved with a spa therapist. Missed treatments, or any changes or cancellations to spa appointments received less than 24 hours prior to the appointment start time will result in the full charge for the treatment being applied to the credit card on file. Changes or cancellations must be made with a live person. An email or a voicemail will not constitute a cancellation. A live person can be reached 24 hours per day by calling your Sales Agent during regular business hours, or by calling 1-877-706-0869, ext. 1800 after hours at which time you will be provided with a cancellation number, followed by and an email confirmation of the cancellation. Keep a copy of your cancellation email for reference. Click here to read our Terms & Conditions.
You can now book your overnight or day spa stay on line. Choose your venue (day or overnight), then your package and your room or locker. You will be required to pay the full amount at the time of booking and will receive a confirmation of your stay via email. Within 24 hours of your booking, you will be contacted by one of our sales advisors to schedule your meals and spa and wellness selections.
Pregnancy and Medical Questions
Medical Concerns:Certain medical conditions such as recent surgery, cancer, high blood pressure and heart disease, may not be compatible with certain spa treatments. It is your responsibility to discuss any concerns you may have with your medical doctor and notify your reservationist at the time of booking.
Spa | Booking
Spa | What to Bring
- Small bag for locker facilities
- Bathing suit
- Sandals or slippers for inside the spa
- Bug Spray
- Comfortable clothing & shoes for wellness activities or treatments that require clothing
- Refillable water bottle
- Personal toiletry items – we provide Ste. Anne’s Skin Nourishment Shampoo, Conditioner, Body Wash and Lotion
- All of the above
- Wine or alcohol (as we are non-licensed however you are welcome to bring your own to enjoy at dinner or on the property)
Wellness | Classes
Service Charges / Gratuities
Smoking and Alcohol
Inside Ste. Anne’s
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