Day Spa Experience

    Enjoy an all-inclusive full day experience at the spa.

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    Spa Cottage

    These accommodations are ideal for 2-3 guests looking for a little more space and privacy while enjoying an all-inclusive overnight stay.

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    Main Inn

    An eclectic mix of historic and contemporary country accommodations, our Main Inn is ideal for 1-3 guests looking to be close to dining, spa and other amenities.

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    Group Overnight Experiences

    With ample space to socialize and relax, our Group Spa Cottages are ideal for groups of 4 or more looking for an all-inclusive overnight stay with their own private yard and hot tub.

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Frequently Asked Questions

Have a question about Ste. Anne’s Spa? Everything you need to know is here, from check-in times to transportation options. If you can’t find the answer you’re looking for, please contact our Reservations Department.

Check In / Check Out

When is check-in and check-out?+
Can I get an early check-in or a late check-out?+

Cancellation Policy

One date change or cancellation received more than 21 days prior to arrival will be processed at no charge and the deposit will be applied to a future booking within one year of the original arrival date. Additional date changes will be subject to a $50 rebooking fee per person. If the deposit remains unused after one year it will be forfeited.

A date change or cancellation received less than 21 days prior to arrival will result in forfeiture of the entire deposit. Failure to show up for a reservation, arriving a day late or leaving a day early will also result in forfeiture of the entire deposit.

Spa services are booked and reserved with a spa therapist. Missed treatments, or any changes or cancellations to spa appointments received less than 24 hours prior to the appointment start time will result in the full charge for the treatment being applied to the credit card on file.

Changes or cancellations must be made with a live person. An email or a voicemail will not constitute a cancellation. A live person can be reached 24 hours per day by calling your Sales Agent during regular business hours, or by calling 1-877-706-0869, ext. 1800 after hours at which time you will be provided with a cancellation number, followed by and an email confirmation of the cancellation. Keep a copy of your cancellation email for reference. Click here to read our Terms & Conditions.

Reservations

What types of reservations can I make?+
How can I make a reservation?+
Can I book a group of people at once?+
Do you require a deposit?+
Can I make changes to my schedule after I have confirmed it?+
Will I get an itinerary?+

Transportation

How far are you from Toronto?+
How do I book a train or limousine?+
Does Ste. Anne’s Spa have onsite parking?+
Do you have an Electric Vehicle Charging Station?+

Dining

What are the meal times?+
Can I come to Ste. Anne’s for a meal only?+
What is appropriate dining attire?+
What if I have an allergy?+

Pregnancy and Medical Questions

Can I use the steam rooms?+
What temperature are the grotto pools and hot tubs?+

Medical Concerns:

Certain medical conditions such as recent surgery, cancer, high blood pressure and heart disease, may not be compatible with certain spa treatments. It is your responsibility to discuss any concerns you may have with your medical doctor and notify your reservationist at the time of booking.

Facilities

Is wi-fi available?+
Where can I wear my robe?+
Are we allowed to talk in the facilities?+
What time can I access the Fieldstone Grotto?+
What time can I access the Fitness Facility?+
Can I use the locker rooms?+
What should I wear on a Trail Walk?+

Children

Can I bring my child?+

Pets

Can I bring my pet?+

Accommodations

What is the difference between the Main Inn and a Spa Cottage?+
Is there a coffee maker in my room?+
Can we get a cot?+

Spa | Booking

Can I ask for a particular therapist or gender?+
Do I need to book my spa services ahead of time?+

Spa | What to Bring

Now that I have a reservation, what do I bring with me?+

Wellness | Classes

Do I have to book my wellness classes ahead of time?+

Service Charges / Gratuities

Are gratuities included in my package or do I need to tip?+

Payment

How can I pay for my stay?+

Smoking and Alcohol

Is there a smoking area?+
Do you sell alcohol?+

Inside Ste. Anne’s

We love seeing our beautiful property through the eyes of our guests. Tag #steannesspa for a chance to be featured on our Instagram.

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